MyDog Support

We're here to help you and your dog.

Contact us

Email us any time and we'll get back to you as soon as we can:

When reporting a problem, it helps to include your device model, iOS version, and a short description of what happened.

Do I need an account? No. You can tap “Skip” on the sign-in screen and use MyDog as a guest. Sign in to back up your data and sync across devices.
Why does the app ask for location? Location is used to show your position on the map and to record your walk route and distance. Background location is only used while a walk is actively recording.
How do I record a walk? Open the Map tab, tap Start Walk, and walk your dog. You can lock your phone — recording continues until you stop the walk.
Where is my data stored? On your device, and in Firebase (Authentication, Cloud Firestore, Storage) when you are signed in.
What is MyDog Pro? An optional App Store subscription for extra dogs, higher comfort levels, medals, and breed recommendations. Manage it in Settings → My Plan or in your Apple ID subscriptions.
How do I delete my account? Open Settings → Delete account. This permanently removes your dogs, walks, ratings, and profile from our servers. Cancel Pro separately in Apple subscriptions if you no longer want to be billed.
Are reminders and weight history synced? Reminders and weight history are saved only on your device and are not restored after signing out or reinstalling.

Read how we handle your data in our Privacy Policy and the rules for using MyDog in our Terms of Service.